topic Can you please resond to my issue. I have no internet connection on my Sky. Please call or respond in Broadband

No Internet connection

Mark002 — Fri, 19 Jun 2026 13:41:06 GMT

I have had a message on my screen for two days. Router has all green lights and box is green. I have tried the on screen direction but still have no connection. There is no network connection. I have selected network set up but to no avail. I have tested the system on line with you and it says all my Internet and connections are ok. Please help.

Re: No Internet connection

caesarome — Fri, 19 Jun 2026 15:47:42 GMT

@Mark002 wrote:

I have had a message on my screen for two days.

Is this a TV screen so have you rebooted both the TV and your broadband hub ?

Can you please resond to my issue. I have no internet connection on my Sky. Please call or respond

Mark002 — Mon, 22 Jun 2026 12:18:53 GMT

I may need a new Q box and a visit from an engineer

Re: Can you please resond to my issue. I have no internet connection on my Sky. Please call or respo

Daniel0210 — Mon, 22 Jun 2026 12:22:46 GMT

@Mark002
I have moved your post into the one you started on Friday. You may not be aware but you haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to assist other customers. You therefore can't arrange an engineer here.

So do you have a broadband issue or a Sky Q problem?

Re: No Internet connection

caesarome — Mon, 22 Jun 2026 12:23:40 GMT

@caesarome wrote:

Is this a TV screen so have you rebooted both the TV and your broadband hub ?