topic Re: Broadband not working in Broadband

Broadband not working

Khorram — Sun, 21 Jun 2026 20:37:15 GMT

There is no broad band. I have restarted the router and neither wifi or lan is working

Re: Broadband not working

caesarome — Sun, 21 Jun 2026 20:56:40 GMT

The first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:
https://www.sky.com/servicechecker

If nothing shows then try this line test:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: Broadband not working

Mandy1977 — Sun, 21 Jun 2026 23:34:47 GMT

My broadband has stopped working on TV but working on other devices

Re: Broadband not working

caesarome — Mon, 22 Jun 2026 04:33:05 GMT

@Mandy1977

Have you tried setting it up again via the network settings on the TV ?