topic Re: The internet isn't working properly in Broadband

The internet isn't working properly

Vadymy — Sun, 21 Jun 2026 12:16:03 GMT

The internet isn’t working properly; it keeps cutting out and then comes back on again. This is the umpteenth time I’ve written to you about this. If you can’t do anything about it, then I’ll have no choice but to leave you.

Re: The internet isn't working properly

GD1 — Sun, 21 Jun 2026 12:20:59 GMT

@Vadymy This is your 1st post on this community, you've not written umpteen times on the board, you are also not contacting Sky customer services by posting here.

First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: The internet isn't working properly

Daniel0210 — Sun, 21 Jun 2026 12:21:32 GMT

@Vadymy

Welcome to the Community. I see this is your first post so we know nothing about this issue you're having as we are customers like you.

Use this link to check if there are any issues locally that may identify a known fault which could be affecting multiple households ~
https://www.sky.com/servicechecker

Its always worth rechecking it as the Service Checker doesn’t necessarily disclose a problem immediately and there is up to an hours delay before it picks up a lost connection so we tend to advise trying it again later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to report it to Sky. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

🔸

Various hub lights; This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Red light on ONT?; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014

Working from home?; Sky broadband discussed on here is a domestic service and whilst Sky say it's fine for customers working from home to use it, they won’t receive additional or quicker support.