https://helpforum.sky.com/t5/Broadband/Hub-not-working/m-p/5301969#M573317 <P>Thank you for everyone's help. Had to call sky. Router may need to be replaced.&nbsp;</P> Sun, 21 Jun 2026 11:15:00 GMT Saba2 2026-06-21T11:15:00Z https://helpforum.sky.com/t5/Broadband/Hub-not-working/m-p/5301799#M573256 <P>The broadband not connecting to any device or showing when u want to connect it</P> Sat, 20 Jun 2026 21:53:14 GMT https://helpforum.sky.com/t5/Broadband/Hub-not-working/m-p/5301799#M573256 Saba2 2026-06-20T21:53:14Z https://helpforum.sky.com/t5/Broadband/Hub-not-working/m-p/5301800#M573257 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4380531">@Saba2</a>&nbsp;</P> <P>If you mean you can't see your Sky wifi network on any device then are the lights lit as normal on your hub or are any out or flashing ?</P> Sat, 20 Jun 2026 21:56:26 GMT https://helpforum.sky.com/t5/Broadband/Hub-not-working/m-p/5301800#M573257 caesarome 2026-06-20T21:56:26Z https://helpforum.sky.com/t5/Broadband/Hub-not-working/m-p/5301811#M573262 <P>The broadband have no light show. When you connect on a mobile the name of the hub doesn't show too. Hub is showing as offline when I look at show my device on sky app.&nbsp;</P> Sat, 20 Jun 2026 22:45:05 GMT https://helpforum.sky.com/t5/Broadband/Hub-not-working/m-p/5301811#M573262 Saba2 2026-06-20T22:45:05Z https://helpforum.sky.com/t5/Broadband/Hub-not-working/m-p/5301812#M573263 <P><SPAN>The broadband have no light show. When you connect on a mobile the name of the hub doesn't show too. Hub is showing as offline when I look at show my device on sky app. I have turned it off for few minutes too. My landline shows line cord error</SPAN></P> Sat, 20 Jun 2026 22:47:00 GMT https://helpforum.sky.com/t5/Broadband/Hub-not-working/m-p/5301812#M573263 Saba2 2026-06-20T22:47:00Z https://helpforum.sky.com/t5/Broadband/Hub-not-working/m-p/5301829#M573271 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4380531">@Saba2</a>&nbsp;wrote:<BR /><P><SPAN>The broadband have no light show. When you connect on a mobile the name of the hub doesn't show too. Hub is showing as offline when I look at show my device on sky app. I have turned it off for few minutes too. My landline shows line cord error</SPAN></P><HR /></BLOCKQUOTE><P>Hopefully this has resolved itself overnight but if not, do you have FTTP (fibre to the property)? If so you'll have an ONT (small white box) on the inside of your house that the hub plugs into (there are various makes, so look for the correct one in the pictures). Have a look at the following and see if that helps.</P><P>&nbsp;</P><P><A href="https://www.sky.com/help/articles/optical-network-terminal" target="_blank" rel="noopener">https://www.sky.com/help/articles/optical-network-terminal</A></P><P>&nbsp;</P><P>If not, find your hub on the following and see if that helps explain anything.</P><P>&nbsp;</P><P><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank" rel="noopener">https://www.sky.com/help/articles/hub-lights-explained-start</A></P><P>&nbsp;</P><P>Edit: BTW, try unplugging both the ONT (if there is one) and the hub for at least 10 minutes before turning the ONT on first and when it's settled down, the hub.</P> Sun, 21 Jun 2026 05:23:17 GMT https://helpforum.sky.com/t5/Broadband/Hub-not-working/m-p/5301829#M573271 Me134 2026-06-21T05:23:17Z https://helpforum.sky.com/t5/Broadband/Hub-not-working/m-p/5301969#M573317 <P>Thank you for everyone's help. Had to call sky. Router may need to be replaced.&nbsp;</P> Sun, 21 Jun 2026 11:15:00 GMT https://helpforum.sky.com/t5/Broadband/Hub-not-working/m-p/5301969#M573317 Saba2 2026-06-21T11:15:00Z