topic SKY HUB NOT CONNECTED in Broadband

SKY HUB NOT CONNECTED

AH45 — Sat, 20 Jun 2026 12:18:31 GMT

There was an outage in my area this morning but has since been fixed. My router isn't connecting to internet still. No light is on for internet, completed all diagnostics but still won't connect

Re: SKY HUB NOT CONNECTED

caesarome — Sat, 20 Jun 2026 12:21:13 GMT

@AH45

Have you tried a reboot of your broadband hub at the mains, if you have what is the result of this line test:

https://www.sky.com/help/articles/broadband-diagnostic-start

Re: SKY HUB NOT CONNECTED

Purificacion59 — Sat, 20 Jun 2026 12:33:31 GMT

No Wi-Fi and broadband since last night

Re: SKY HUB NOT CONNECTED

caesarome — Sat, 20 Jun 2026 12:45:07 GMT

@Purificacion59

The first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:
https://www.sky.com/servicechecker

If nothing shows then try this line test:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.