Slow broadband

Richard380 — Sat, 20 Jun 2026 07:43:38 GMT

Broadband very slow 1.3mbps it's hopeless trying to do anything on the internet.

Re: Slow broadband

Me134 — Sat, 20 Jun 2026 08:11:39 GMT

@Richard380 wrote:
Broadband very slow 1.3mbps it's hopeless trying to do anything on the internet.

Broadband signal to the router or via wifi?

Firstly, unplug the hub for 10 minutes and then reboot.

Have a look at the following to see if they can resolve your problem easily if no success with the above, you can also use the MySky app. If not (and it is wifi rather than the broadband signal) you may need to consider either the Sky WiFi Max add-on package or perhaps purchasing a 3rd party mesh system (which remains yours regardless of ISP used and would be my own personal choice).

https://www.sky.com/servicechecker
https://www.sky.com/help/articles/broadband-diagnostic-start (do run all tests)
https://www.sky.com/help/articles/broadband-speeds-explained
https://www.sky.com/help/articles/broadband-tips-when-working-from-home

https://www.sky.com/broadband/wifi-max