No broadband coverage

Paxomp — Sat, 20 Jun 2026 07:30:46 GMT

Just had sky installed in a 3 storey house and have no WiFi on top floor. Engineer said I need an extender for it to work, how do I get one ?

Re: No broadband coverage

Me134 — Sat, 20 Jun 2026 07:33:11 GMT

@Paxomp wrote:
Just had sky installed in a 3 storey house and have no WiFi on top floor. Engineer said I need an extender for it to work, how do I get one ?

Firstly, unplug the hub for 10 minutes and then reboot.

Have a look at the following to see if they can resolve your problem easily if no success with the above, you can also use the MySky app. If not you may need to consider either the Sky WiFi Max add-on package or perhaps purchasing a 3rd party mesh system (which remains yours regardless of ISP used and would be my own personal choice).

https://www.sky.com/servicechecker
https://www.sky.com/help/articles/broadband-diagnostic-start (do run all tests)
https://www.sky.com/help/articles/broadband-speeds-explained
https://www.sky.com/help/articles/broadband-tips-when-working-from-home

https://www.sky.com/broadband/wifi-max

topic No broadband coverage in Broadband

No broadband coverage

Re: No broadband coverage