No internet

PamelaCarol — Sat, 20 Jun 2026 07:18:13 GMT

Again internet just crashes. I'm in the middle of something and then no signal. Again.

Re: No internet

Me134 — Sat, 20 Jun 2026 07:32:34 GMT

@PamelaCarol wrote:
Again internet just crashes. I'm in the middle of something and then no signal. Again.

The actual broadband signal or internal wifi?

Firstly, unplug the hub for 10 minutes and then reboot.

Have a look at the following to see if they can resolve your problem easily if no success with the above, you can also use the MySky app. If not and it is a wifi issue then you may need to consider either the Sky WiFi Max add-on package or perhaps purchasing a 3rd party mesh system (which remains yours regardless of ISP used and would be my own personal choice).

https://www.sky.com/servicechecker
https://www.sky.com/help/articles/broadband-diagnostic-start (do run all tests)
https://www.sky.com/help/articles/broadband-speeds-explained
https://www.sky.com/help/articles/broadband-tips-when-working-from-home

https://www.sky.com/broadband/wifi-max