Broadband dropping from smart plugs

PepeLePieu1 — Thu, 18 Jun 2026 17:15:51 GMT

For the last 2 weeks or so the broadband/wifi keeps dropping from my smart plugs which are controlled through Alexa. I can only resolve the issue by rebooting both the router and phone. This is a new issue, the same plugs, managed through Alexa, had been working perfectly up until about 2 weeks ago. My sky connection test is showing no issues. The wifi is working on my other devices. TIA

Re: Broadband dropping from smart plugs

Brill+Gill — Fri, 19 Jun 2026 08:00:40 GMT

Hi @PepeLePieu1, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

topic Re: Broadband dropping from smart plugs in Broadband

Broadband dropping from smart plugs

Re: Broadband dropping from smart plugs