Broadband keeps dropping

TDTDTD — Thu, 18 Jun 2026 19:41:45 GMT

I've had a message to say the faster broadband is now up and running but it's been awful. It drops every 15-20 minutes

Re: Broadband keeps dropping

Me134 — Fri, 19 Jun 2026 07:15:00 GMT

@TDTDTD wrote:
I've had a message to say the faster broadband is now up and running but it's been awful. It drops every 15-20 minutes

Presuming this is the actual broadband rather than a wifi issue firstly, unplug the hub for 10 minutes and then reboot.

Have a look at the following to see if they can give any further information if no success with the above, you can also use the MySky app.

https://www.sky.com/servicechecker
https://www.sky.com/help/articles/broadband-diagnostic-start (run all tests)

It is important to run all possible tests on the above.