topic Re: Broadband not working in Broadband

Broadband not working

Racheljane1988 — Thu, 18 Jun 2026 22:46:15 GMT

Internet light flashing orange

Re: Broadband not working

GD1 — Thu, 18 Jun 2026 22:49:13 GMT

@Racheljane1988 First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: Broadband not working

Gaurish — Thu, 18 Jun 2026 22:54:00 GMT

Same problem in LS8

Re: Broadband not working

Cdavies999 — Thu, 18 Jun 2026 23:35:35 GMT

Mine has gone down in PL5 but the app says everything is fine. Voice is orange, power and WiFi green but no light at all for internet.

Re: Broadband not working

Moomin82 — Thu, 18 Jun 2026 23:42:52 GMT

Also CB23

Re: Broadband not working

Kezza031 — Thu, 18 Jun 2026 23:46:02 GMT

Also in ox18, second time in the last 24hours

Re: Broadband not working

Daveplymouth06 — Fri, 19 Jun 2026 00:22:30 GMT

Had 2 orange lights for internet and voice and did the resets voice has no light and internet still orange. Pl1 Area

Re: Broadband not working

Daniel0210 — Fri, 19 Jun 2026 04:12:47 GMT

For those of you who have encountered issues since midnight, when there are any broadband issues between midnight and 7am it could be essential overnight maintenance taking place. It is carried out at those times to minimise disruption and there is no advance warning provided.

See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#M1014

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.