topic Re: No internet in Broadband

No internet

MagicBoy — Thu, 18 Jun 2026 09:45:15 GMT

Stopped working about an hour ago. Router seems to think it's connected, but nothing works.

Work VPN box is showing all sorts of error lights.

Re: No internet

GD1 — Thu, 18 Jun 2026 09:47:14 GMT

@MagicBoy First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: No internet

MagicBoy — Thu, 18 Jun 2026 09:49:19 GMT

Checked the link, claims everything is fine.

Power cycled the router, still waiting for it to come back up...

Re: No internet

Chrisfrom3TFM — Thu, 18 Jun 2026 09:52:25 GMT

I've been having the same issue with my SR13 router for about the past week, run the line test and service checker and everything is coming back as normal and working fine, stays connected on my Glass TV and phone, but keeps disconnecting from PC.

I've checked for any updates to drivers and everything, but nothing seems to make a difference.

Not ideal when I present radio shows from home and need a reliable connection to do so, and the fact you can't get in contact with anyone from Sky is absolutely ridiculous.

Re: No internet

jamesn123 — Thu, 18 Jun 2026 10:53:46 GMT

@MagicBoy

If you go into the Sky broadband section, you can initiate a new test. You can see by your screenshot that it was last checked at 2:57am so if your broadband only went down an hour ago it wont have registered.

Re: No internet

jamesn123 — Thu, 18 Jun 2026 10:55:15 GMT

@Chrisfrom3TFM
Your issue doesnt sound the same at all. The original posters issue was that all of their devices stopped working and it sounds like the line is down. Your problem sounds like a single device (PC) is disconnecting. If you want help it would be best for you to create your own thread.