Sky is going progressively downhill

PoLoB — Thu, 18 Jun 2026 10:21:01 GMT

So today our broadband is on/off/on/off etc etc etc. . Checking the service it reports no issue. I'm using my (Sky mobile) data to post this. The fact that I'm able to post it using my data is a miracle because more often than not my mobile coverage is not available as long with phone coverage at peak times. Don't start me on Sky TV. I've been with Sky for over a quarter of a century and I'm at the end of my tether. My contracts will not be renewed.

Re: Sky is going progressively downhill

Daniel0210 — Thu, 18 Jun 2026 10:41:15 GMT

@PoLoB wrote:
So today our broadband is on/off/on/off etc etc etc. . Checking the service it reports no issue.

@PoLoB
Even if you’ve already tried it use this link to check if there are any issues locally that may identify a known fault, perhaps affecting multiple households ~
https://www.sky.com/servicechecker

Its always worth rechecking it as the Service Checker doesn’t necessarily disclose a problem immediately and there is up to an hours delay before it picks up a lost connection so perhaps try it again later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to report it to Sky. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

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Various hub lights; This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Red light on ONT?; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014

Working from home?; Sky broadband discussed on here is a domestic service and whilst Sky say it's fine for customers working from home to use it, they won’t receive additional or quicker support.

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Sky is going progressively downhill

Re: Sky is going progressively downhill