topic Re: Sky wifi down! in Broadband

Sky wifi down!

Rb63 — Thu, 18 Jun 2026 10:08:04 GMT

All seems connected fine and green lights on hub by no connection to internet

Re: Sky wifi down!

Spurs81 — Thu, 18 Jun 2026 10:13:40 GMT

Same here. Rebooting the hub to see if that fixes the issue!🤞

Re: Sky wifi down!

Jane2012 — Thu, 18 Jun 2026 10:15:08 GMT

Same problem here.

Re: Sky wifi down!

Bryn65 — Thu, 18 Jun 2026 10:15:51 GMT

Same here. Checker says all ok 🤬

Re: Sky wifi down!

Zee31 — Thu, 18 Jun 2026 10:18:36 GMT

Same here! 😞

Re: Sky wifi down!

ILB — Thu, 18 Jun 2026 10:21:05 GMT

Ditto for me - has anyone found a fix yet or is it just a matter of waiting?!

Re: Sky wifi down!

Vodka1 — Thu, 18 Jun 2026 10:22:11 GMT

Same here hope they sort it soon

Re: Sky wifi down!

Tracety — Thu, 18 Jun 2026 10:24:13 GMT

Same here.

Re: Sky wifi down!

Paul19812 — Thu, 18 Jun 2026 10:29:13 GMT

Same here. Broadband and WiFi saying all ok but not getting any internet

Re: Sky wifi down!

ILB1 — Thu, 18 Jun 2026 10:31:00 GMT

Mine has just randomly come back on - hopefully will be the same for you all soon!!

Re: Sky wifi down!

JayVee03 — Thu, 18 Jun 2026 10:36:00 GMT

Same problem. Won't let me connect to my network even though all green lights are showing on the hub and tests through MySky app show everything to be OK. Got urgent work calls today! Sort it out sky!

Re: Sky wifi down!

Daniel0210 — Thu, 18 Jun 2026 10:38:56 GMT

All,

Some of you may not be aware but you haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to assist other customers.

Even if you’ve already tried it use this link to check if there are any issues locally that may identify a known fault, perhaps affecting multiple households ~
https://www.sky.com/servicechecker

Its always worth rechecking it as the Service Checker doesn’t necessarily disclose a problem immediately and there is up to an hours delay before it picks up a lost connection so perhaps try it again later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to report it to Sky. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

▪️

Various hub lights; This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Red light on ONT?; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014

Working from home?; Sky broadband discussed on here is a domestic service and whilst Sky say it's fine for customers working from home to use it, they won’t receive additional or quicker support.

Re: Sky wifi down!

DylanJ141 — Thu, 18 Jun 2026 10:59:53 GMT

Same here. Mines been down for the last 30min. All the hub lights are green. Not sure if it's an issue at the local exchange or something more major.