topic Internet cut out in Broadband

Internet cut out

Maisymoo2 — Thu, 18 Jun 2026 09:52:19 GMT

My internet cut out at 1045, my router has no lights on it. I've checked the line and service and it is saying it's fine but I still have no connection

Re: Internet cut out

GD1 — Thu, 18 Jun 2026 09:54:02 GMT

@Maisymoo2 First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: Internet cut out

Maisymoo2 — Thu, 18 Jun 2026 09:54:32 GMT

I've done all of that

Re: Internet cut out

Jojo261 — Thu, 18 Jun 2026 10:10:02 GMT

Mine too, just keeps cutting out, service checkers says everything fine ! Clearly not, so frustrating