WiFi

Lyndsey1301 — Thu, 18 Jun 2026 07:07:26 GMT

we have had issues with WiFi since we have moved in

we only get signal in half the rooms in the house

the signal is constantly dropping

and now the signal won't connect to 2 off our tvs

please can this be looked at asap

Re: WiFi

Me134 — Thu, 18 Jun 2026 07:11:10 GMT

@Lyndsey1301 wrote:
Hi
we have had issues with WiFi since we have moved in
we only get signal in half the rooms in the house
the signal is constantly dropping
and now the signal won't connect to 2 off our tvs
please can this be looked at asap

We're only other customers here, like yourself.

Firstly, unplug the hub for 10 minutes and then reboot.

Have a look at the following to see if they can resolve your problem easily if no success with the above, you can also use the MySky app. If not you may need to consider either the Sky WiFi Max add-on package or perhaps purchasing a 3rd party mesh system (which remains yours regardless of ISP used and would be my own personal choice).

https://www.sky.com/servicechecker
https://www.sky.com/help/articles/broadband-diagnostic-start (do run all tests)
https://www.sky.com/help/articles/broadband-speeds-explained
https://www.sky.com/help/articles/broadband-tips-when-working-from-home

https://www.sky.com/broadband/wifi-max

topic Re: WiFi in Broadband

WiFi

Re: WiFi