Slow internet

Adele28 — Thu, 18 Jun 2026 07:09:31 GMT

I have changed over my broadband too a better / faster speed it is terrible we have trouble on every device. I never received the plug in booster it must still be in the post. I pay an extra £10 per month and it's the worst broadband I have had

not happy will be changing !!!!!!

Re: Slow internet

Me134 — Thu, 18 Jun 2026 07:12:26 GMT

@Adele28 wrote:
I have changed over my broadband too a better / faster speed it is terrible we have trouble on every device. I never received the plug in booster it must still be in the post. I pay an extra £10 per month and it's the worst broadband I have had
not happy will be changing !!!!!!

We're only other customers here, like yourself.

That sounds like your wifi, not the broadband to the house.

Firstly, unplug the hub for 10 minutes and then reboot.

Have a look at the following to see if they can resolve your problem easily if no success with the above, you can also use the MySky app. If not you may need to consider either the Sky WiFi Max add-on package or perhaps purchasing a 3rd party mesh system (which remains yours regardless of ISP used and would be my own personal choice).

https://www.sky.com/servicechecker
https://www.sky.com/help/articles/broadband-diagnostic-start (do run all tests)
https://www.sky.com/help/articles/broadband-speeds-explained
https://www.sky.com/help/articles/broadband-tips-when-working-from-home

https://www.sky.com/broadband/wifi-max

topic Slow internet in Broadband

Slow internet

Re: Slow internet