https://helpforum.sky.com/t5/Broadband/Net-issues/m-p/5299910#M572645 <P>Hi good morning so basically the WiFi box is plugged in&nbsp;</P><P>all the lights are showing green&nbsp;</P><P>done the check here and it shows full connection but I can't use the WiFi&nbsp;</P><P>nothing is loading on the tv or phone and it keeps saying check Internet connection&nbsp;</P><P>this issue has been since yesterday morning (17/6/26)</P> Thu, 18 Jun 2026 05:14:15 GMT Nayab2 2026-06-18T05:14:15Z https://helpforum.sky.com/t5/Broadband/Net-issues/m-p/5299910#M572645 <P>Hi good morning so basically the WiFi box is plugged in&nbsp;</P><P>all the lights are showing green&nbsp;</P><P>done the check here and it shows full connection but I can't use the WiFi&nbsp;</P><P>nothing is loading on the tv or phone and it keeps saying check Internet connection&nbsp;</P><P>this issue has been since yesterday morning (17/6/26)</P> Thu, 18 Jun 2026 05:14:15 GMT https://helpforum.sky.com/t5/Broadband/Net-issues/m-p/5299910#M572645 Nayab2 2026-06-18T05:14:15Z https://helpforum.sky.com/t5/Broadband/Net-issues/m-p/5299918#M572650 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4710433">@Nayab2</a>&nbsp;try powering down your Sky hub for at least 60 minutes to get you a different connection at Sky's end which often clears these faults.</P> Thu, 18 Jun 2026 05:58:24 GMT https://helpforum.sky.com/t5/Broadband/Net-issues/m-p/5299918#M572650 Chrisee 2026-06-18T05:58:24Z