topic Re: Wifi not connected in Broadband

Wifi not connected

mandy1657 — Wed, 17 Jun 2026 18:29:41 GMT

I have run the tests but according to the results both broadband and WiFi are fine... Wifi is showing on my phone as "connected without internet"

Re: Wifi not connected

caesarome — Wed, 17 Jun 2026 18:30:40 GMT

@mandy1657

Try rebooting your broadband hub at the mains, if this doesn't fix it then give this a try:

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: Wifi not connected

mandy1657 — Wed, 17 Jun 2026 18:35:14 GMT

Done that. No help!

Re: Wifi not connected

caesarome — Wed, 17 Jun 2026 19:02:50 GMT

@mandy1657

What was the result of the line test ?

Also what lights are lit on the hub ?