https://helpforum.sky.com/t5/Broadband/No-connection-no-errors/m-p/5299733#M572575 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4710172">@Craig258</a>&nbsp;</P> <P>Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Wed, 17 Jun 2026 18:23:43 GMT caesarome 2026-06-17T18:23:43Z https://helpforum.sky.com/t5/Broadband/No-connection-no-errors/m-p/5299693#M572560 <P>No internet connection, checked website, no outage. States all looks good but PON light not on, alarm light red</P> Wed, 17 Jun 2026 17:10:23 GMT https://helpforum.sky.com/t5/Broadband/No-connection-no-errors/m-p/5299693#M572560 Craig258 2026-06-17T17:10:23Z https://helpforum.sky.com/t5/Broadband/No-connection-no-errors/m-p/5299733#M572575 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4710172">@Craig258</a>&nbsp;</P> <P>Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Wed, 17 Jun 2026 18:23:43 GMT https://helpforum.sky.com/t5/Broadband/No-connection-no-errors/m-p/5299733#M572575 caesarome 2026-06-17T18:23:43Z