topic Re: Sky Account Number in Broadband

Sky Account Number

MorganH20 — Wed, 17 Jun 2026 07:49:40 GMT

I have applied for sky broadband and I haven't received an email which includes the account number so I cant request a SKY ID

Re: Sky Account Number

caesarome — Wed, 17 Jun 2026 09:18:56 GMT

@MorganH20

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Sky Account Number

arcadeavenger — Wed, 17 Jun 2026 14:25:01 GMT

Hi @caesarome, thanks for escalating this. We’ve sent @MorganH20 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours. Thanks, Becca.