https://helpforum.sky.com/t5/Broadband/Error-message-problem-with-broadband/m-p/5299418#M572502 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4709795">@Lucy259</a>&nbsp;the online service checker should take you through some steps if you click on the problem with your broadband. In the end it should offer to book an engineer to check your line. The other errors are just because as with the broadband down the checks on the puck etc will fail.</P> Wed, 17 Jun 2026 12:16:39 GMT Chrisee 2026-06-17T12:16:39Z https://helpforum.sky.com/t5/Broadband/Error-message-problem-with-broadband/m-p/5299387#M572496 <P>While watching tv, it all shut off and said 'there seems to be a problem with your broadband'&nbsp;</P><P>&nbsp;</P><P>I have done the sky checks on the website for my address and it is displaying a problem with the broadbands connection to the internet.&nbsp;<BR /><BR /></P><P>the system check says it may be a problem with the puck.&nbsp;<BR />the status message on the tv says not connected to the internet, but it is connected to the broadband router&nbsp;</P> Wed, 17 Jun 2026 11:48:36 GMT https://helpforum.sky.com/t5/Broadband/Error-message-problem-with-broadband/m-p/5299387#M572496 Lucy259 2026-06-17T11:48:36Z https://helpforum.sky.com/t5/Broadband/Error-message-problem-with-broadband/m-p/5299418#M572502 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4709795">@Lucy259</a>&nbsp;the online service checker should take you through some steps if you click on the problem with your broadband. In the end it should offer to book an engineer to check your line. The other errors are just because as with the broadband down the checks on the puck etc will fail.</P> Wed, 17 Jun 2026 12:16:39 GMT https://helpforum.sky.com/t5/Broadband/Error-message-problem-with-broadband/m-p/5299418#M572502 Chrisee 2026-06-17T12:16:39Z