topic Re: Return old equipment in Broadband

Return old equipment

Jac62143 — Wed, 17 Jun 2026 10:44:48 GMT

Updating our Sky connectivity, Sky asking for old equipment back, but the external connection from street to house not finished. So if I did that we'd be without internet, and TV. We've been waiting weeks! Can't speak to a human being at Sky can anyone assist me!

Re: Return old equipment

Chrisee — Wed, 17 Jun 2026 11:06:47 GMT

@Jac62143 I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

My Post Has Been Escalated – What Happens Next on Sky Community

Re: Return old equipment

arcadeavenger — Wed, 17 Jun 2026 14:26:00 GMT

Thanks for escalating this @Chrisee. We’ve sent @Jac62143 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours. Thanks, Becca.