topic No internet in Broadband

No internet

Railway16 — Wed, 17 Jun 2026 08:40:40 GMT

I've tried everything suggested to reconnect but sky still saying no internet connection !! I've been trying for 12 hours !! Advice please

Re: No internet

Me134 — Wed, 17 Jun 2026 08:44:29 GMT

@Railway16 wrote:
I've tried everything suggested to reconnect but sky still saying no internet connection !! I've been trying for 12 hours !! Advice please

Firstly, unplug the hub for 10 minutes and then reboot.

Have a look at the following to see if they can resolve your problem easily if no success with the above, you can also use the MySky app.

https://www.sky.com/servicechecker
https://www.sky.com/help/articles/broadband-diagnostic-start (do run all tests)

Re: No internet

GD1 — Wed, 17 Jun 2026 08:45:23 GMT

@Railway16 First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.