Broken ONT

Sally170 — Tue, 16 Jun 2026 19:24:46 GMT

My ONT box has a red light on the Los (loss of signal)

I have looked into it and it says I need a technician but all I manage is to speak to bots who have never heard of ONT.

Only had sky one week so a very poor start

Re: Broken ONT

caesarome — Tue, 16 Jun 2026 20:34:47 GMT

As you have Sky Fibre and your ONT shows a red light then have a read of this:
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

If nothing there helps then the first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

topic Broken ONT in Broadband

Broken ONT

Re: Broken ONT