topic WiFi range and speed unexceptable in Broadband

Mr M Hodgson

MHodgson — Sun, 14 Jun 2026 10:04:16 GMT

My WiFi is **bleep**e

Re: Mr M Hodgson

Daniel0210 — Sun, 14 Jun 2026 10:05:02 GMT

Do you have a question? You may not be aware but you haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to assist other customers.

Mr M Hodgson

MHodgson — Sun, 14 Jun 2026 10:09:27 GMT

My WiFi is **bleep**e please do something about it

I upgraded to fibre I may as well have upgraded to a carrot

Re: Mr M Hodgson

MHodgson — Sun, 14 Jun 2026 10:09:58 GMT

Sort ASAP

Re: Mr M Hodgson

Daniel0210 — Sun, 14 Jun 2026 10:24:52 GMT

@MHodgson

No need for a new thread so they've been moved together. You don't appear to have read my first reply. We won't be sorting anything.

Even if you’ve already tried it use this link to check if there are any broadband issues locally that may identify a known fault, perhaps affecting multiple households ~
https://www.sky.com/servicechecker

Its always worth rechecking it as the Service Checker doesn’t necessarily disclose a problem immediately and there is up to an hours delay before it picks up a lost connection so perhaps try it again later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to report it to Sky. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

▪️

Various hub lights; This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Red light on ONT?; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014

Working from home?; Sky broadband discussed on here is a domestic service and whilst Sky say it's fine for customers working from home to use it, they won’t receive additional or quicker support.

Re: Mr M Hodgson

Chrisee — Sun, 14 Jun 2026 10:24:55 GMT

@MHodgson as above if you want help from forum members we need more detail and oddly people more willing help,people who are polite.

WiFi range and speed unexceptable

MHodgson — Tue, 16 Jun 2026 14:55:47 GMT

Please correct my very poor WiFi before I cancel

Re: WiFi range and speed unexceptable

Daniel0210 — Tue, 16 Jun 2026 15:02:00 GMT

@MHodgson

Your newest thread has been merged into your original post. You don't appear to be reading our replies.