topic Re: No internet connection in Broadband

No internet connection

Rig — Tue, 16 Jun 2026 14:03:30 GMT

I am a new customer of Sky Broadband. Just few minutes ago, my router was blinking orange and was fast. No connection at all. When I checked the app using my data, it showed no issues at all; no area connection down or any issues locally.

What does this mean? It is frustrating as for someone using the internet at all times for work purposes.

Re: No internet connection

Me134 — Tue, 16 Jun 2026 14:20:50 GMT

@Rig wrote:
I am a new customer of Sky Broadband. Just few minutes ago, my router was blinking orange and was fast. No connection at all. When I checked the app using my data, it showed no issues at all; no area connection down or any issues locally.

What does this mean? It is frustrating as for someone using the internet at all times for work purposes.

The app can be an hour behind real life symptoms. Check what the lights mean on the following.

https://www.sky.com/help/articles/hub-lights-explained-start

Re: No internet connection

Daniel0210 — Tue, 16 Jun 2026 14:23:27 GMT

@Rig
Its always worth rechecking it as the Service Checker doesn’t necessarily disclose a problem immediately and there is up to an hours delay before it picks up a lost connection so perhaps try it again later.

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Various hub lights; This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Working from home?; Sky broadband discussed on here is a domestic service and whilst Sky say it's fine for customers working from home to use it, they won’t receive additional or quicker support.