topic Re: Internet keeps dropping off in Broadband

Internet keeps dropping off

Keithina — Tue, 16 Jun 2026 13:46:35 GMT

I work from home but my internet connection keep dropping off and I don't know why

Re: Internet keeps dropping off

GD1 — Tue, 16 Jun 2026 13:53:38 GMT

@Keithina First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: Internet keeps dropping off

Keithina — Tue, 16 Jun 2026 14:00:11 GMT

I've done all these things and it says no issues but it drops off and reconnects every few minutes.