topic Re: Constant drops in Broadband

Constant drops

Abrayford — Mon, 15 Jun 2026 06:44:17 GMT

My WiFi constantly drops out, devices have to reconnect including my phone. Even this morning reporting this issue my phone's connection to WiFi has dropped out 3 times. I've not had this issue before and I put it down to the router as I was with BT before with no issues and this is the same ljne.

Re: Constant drops

Me134 — Mon, 15 Jun 2026 07:44:18 GMT

@Abrayford wrote:
My WiFi constantly drops out, devices have to reconnect including my phone. Even this morning reporting this issue my phone's connection to WiFi has dropped out 3 times. I've not had this issue before and I put it down to the router as I was with BT before with no issues and this is the same ljne.

Firstly, unplug the hub for 10 minutes and then reboot.

Have a look at the following to see if they can resolve your problem easily if no success with the above, you can also use the MySky app. If not you may need to consider either the Sky WiFi Max add-on package or perhaps purchasing a 3rd party mesh system (which remains yours regardless of ISP used).

https://www.sky.com/servicechecker
https://www.sky.com/help/articles/broadband-diagnostic-start (do run all tests)
https://www.sky.com/help/articles/broadband-speeds-explained
https://www.sky.com/help/articles/broadband-tips-when-working-from-home

https://www.sky.com/broadband/wifi-max

Re: Constant drops

Abrayford — Mon, 15 Jun 2026 15:51:08 GMT

Thanks. I've restarted the router a few times and with no success and also I don't see why I should upgrade to not have internet dropouts.

I have tried the app which says everything is fine but it still drops and even dropped while running it.

A new router may solve the problem as that's the only issue I can believe it to be but any advice appreciated.