https://helpforum.sky.com/t5/Broadband/My-router-is-broken/m-p/5297980#M572130 <P>I came down Saturday morning and we had no internet.&nbsp;<BR />The router had no lights on at all. I disconnected the power and switched it back on and used the reset button.. even with the power back on there are no lights at all on the router.&nbsp;<BR /><BR /></P><P>I theh disconnected the power for a sexond time and left it for an hour then reconnected the power and still no lights or sounds.&nbsp;<BR /><BR /></P><P>Could you arrange collection of this router and a new one please?</P> Mon, 15 Jun 2026 09:58:16 GMT Ian8441 2026-06-15T09:58:16Z https://helpforum.sky.com/t5/Broadband/My-router-is-broken/m-p/5297980#M572130 <P>I came down Saturday morning and we had no internet.&nbsp;<BR />The router had no lights on at all. I disconnected the power and switched it back on and used the reset button.. even with the power back on there are no lights at all on the router.&nbsp;<BR /><BR /></P><P>I theh disconnected the power for a sexond time and left it for an hour then reconnected the power and still no lights or sounds.&nbsp;<BR /><BR /></P><P>Could you arrange collection of this router and a new one please?</P> Mon, 15 Jun 2026 09:58:16 GMT https://helpforum.sky.com/t5/Broadband/My-router-is-broken/m-p/5297980#M572130 Ian8441 2026-06-15T09:58:16Z https://helpforum.sky.com/t5/Broadband/My-router-is-broken/m-p/5297993#M572134 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4708032">@Ian8441</a>&nbsp;<BR />You may not be aware but you haven’t contacted Sky by posting here. This is a <STRONG>customer <span class="lia-unicode-emoji" title=":play_button:">▶️</span> customer </STRONG>discussion forum where we try to assist other customers. <BR /><BR />You will need to contact Sky to discuss the fault and potential hub replacement.&nbsp;</P> Mon, 15 Jun 2026 10:19:33 GMT https://helpforum.sky.com/t5/Broadband/My-router-is-broken/m-p/5297993#M572134 Daniel0210 2026-06-15T10:19:33Z