topic Re: Router went off in Broadband

Router went off

Dm12 — Sun, 14 Jun 2026 19:42:11 GMT

Sky for the last few weeks has intermittently lost sound. Today my router just switched off and won't turn back on. Any ideas? Only had it a couple of months

Re: Router went off

caesarome — Sun, 14 Jun 2026 20:33:39 GMT

@Dm12 wrote:

Sky for the last few weeks has intermittently lost sound.

Is this a Sky Q box, or Sky Glass TV ?

@Dm12 wrote:

Today my router just switched off and won't turn back on. Any ideas? Only had it a couple of months

If all the lights are out on it have you tried it in a different power socket ?

Re: Router went off

Dm12 — Mon, 15 Jun 2026 05:00:31 GMT

Sky Q. Tried a different socket and still nothing. I have contacted Sky it looks like I need a new router.

Re: Router went off

Me134 — Mon, 15 Jun 2026 08:28:46 GMT

@Dm12 wrote:
Sky Q. Tried a different socket and still nothing. I have contacted Sky it looks like I need a new router.

If this dropping of sound is on live channels on Q then no amount of new hubs is going to change that as live channels come through the dish. I'd also be beyond doubtful that the hub could cause an issue with just sound and not the video. Wait for the new hub to sort out your broadband and then see how your Q box is going on, meanwhile perhaps unplug the HDMI cable and reseat it.

Re: Router went off

Dm12 — Mon, 15 Jun 2026 08:06:47 GMT

They're sending me a new router, so I'll see how it goes. I can't imagine it's related to the sound it's just a coincidence it's been happening not long before the router went wrong. Thank you 🙏