Issue still not fixed from broadband engineer visit 12th June

Lesleyanne+savill — Mon, 15 Jun 2026 07:08:24 GMT

Hello, I was without internet from 29th may to 12th June. First call was told needed router. I chased router - no router needed apparently. Engineer booked wed 10th June. Called to provide a different contact and there was no visit booked. Engineer visited 12th June. Sorted issue within 30 mins of him departing property the internet was intermittent. He said the cable had been hit by a branch. Branch still in place. Yesterday and today internet down again.

Re: Issue still not fixed from broadband engineer visit 12th June

Jason- — Tue, 16 Jun 2026 08:10:49 GMT

Hello @Lesleyanne+savill, thanks for taking the time to make your first post and we are sorry for the issues you're having with your Sky Broadband connection. I'll send you an invite to a private chat shortly and we can help you get things sorted once and for all.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Thanks, Jason-

topic Issue still not fixed from broadband engineer visit 12th June in Broadband

Issue still not fixed from broadband engineer visit 12th June

Re: Issue still not fixed from broadband engineer visit 12th June