topic Weak broadband in Broadband

Weak broadband

jwilli — Sat, 13 Jun 2026 11:45:03 GMT

Smart tv --- very slow couldn't do weekly call on viber to sister in new zealand 😀

Re: Weak broadband

Me134 — Sun, 14 Jun 2026 06:33:46 GMT

@jwilli wrote:
Smart tv --- very slow couldn't do weekly call on viber to sister in new zealand 😀

First, can you connect an ethernet cable between TV and hub? If not then unplug the hub for 10 minutes then let it reboot. If no difference try the first two links below at least.

Have a look at the following to see if they can resolve your problem easily, you can also use the MySky app. If not you may need to consider either the Sky WiFi Max add-on package or perhaps purchasing a 3rd party mesh system (which remains yours regardless of ISP used).

https://www.sky.com/servicechecker
https://www.sky.com/help/articles/broadband-diagnostic-start (do run all tests)
https://www.sky.com/help/articles/broadband-speeds-explained
https://www.sky.com/help/articles/broadband-tips-when-working-from-home

https://www.sky.com/broadband/wifi-max

Re: Weak broadband

SuperMatt — Sun, 14 Jun 2026 08:25:43 GMT

Hi, @jwilli. I'll send you an invite to a private chat shortly and we can help you get this working for you.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141