topic Re: How long before activation date will I receive router? in Broadband

How long before activation date will I receive router?

ZKC1 — Thu, 11 Jun 2026 19:39:27 GMT

My Sky broadband activation date is next week and I still havent received the router or any formal welcome letter or email. Is this normal and when can I expect the router to arrive?

Re: How long before activation date will I receive router?

caesarome — Thu, 11 Jun 2026 20:50:46 GMT

@ZKC1

The broadband hub should arrive a day or so before your activation date so updates on it should be found on your account here:

https://www.sky.com/ordertracking

Re: How long before activation date will I receive router?

Daniel0210 — Fri, 12 Jun 2026 03:50:18 GMT

@ZKC1

Once the hub has been dispatched you should be able to track through Royal Mail. The postman/woman will usually leave it hidden if no one is in. You shouldn't need to sign for it.

They should also pop a card through the letterbox telling you where it was left and the tracking should show some information on it too.

Re: How long before activation date will I receive router?

ZKC1 — Fri, 12 Jun 2026 17:38:29 GMT

Thanks for your reply. Funnily enough, I received a text today saying the Sky Hub has been dispatched and now I'm able to track it.

Thanks again.

Re: How long before activation date will I receive router?

ZKC1 — Fri, 12 Jun 2026 17:39:20 GMT

Thank you for your helpful information and advice