WiFi dropping out

Smgris88 — Fri, 12 Jun 2026 17:28:37 GMT

Almost daily, particularly in the evening, the WiFi drops out - we restart the router and it's good for maybe ten minutes then drops again. Particularly frustrating as the children are allowed their tablets 6-7pm (if they've been good!) and disrupts our evening series and film watching. Any known issues or tips please?

Re: WiFi dropping out

Me134 — Fri, 12 Jun 2026 17:37:40 GMT

@Smgris88 wrote:
Almost daily, particularly in the evening, the WiFi drops out - we restart the router and it's good for maybe ten minutes then drops again. Particularly frustrating as the children are allowed their tablets 6-7pm (if they've been good!) and disrupts our evening series and film watching. Any known issues or tips please?

Might be congestion on the line or perhaps from your neighbours wifi clashing with yours. Perhaps moving the hub more central in the household.

Have a look at the following to see if they can resolve your problem easily, you can also use the MySky app. If not you may need to consider either the Sky WiFi Max add-on package or perhaps purchasing a 3rd party mesh system (which remains yours regardless of ISP used).

https://www.sky.com/servicechecker
https://www.sky.com/help/articles/broadband-diagnostic-start (do run all tests)
https://www.sky.com/help/articles/broadband-speeds-explained
https://www.sky.com/help/articles/broadband-tips-when-working-from-home

https://www.sky.com/broadband/wifi-max

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WiFi dropping out

Re: WiFi dropping out