topic Re: Router Issues in Broadband

Router Issues

Gincap — Fri, 12 Jun 2026 10:28:40 GMT

Not impressed 😟

Swapped to Sky from EE just recently as contract was up. All fine initially however WiFi around the home much weaker with Sky than EE. Now daily I'm having to reboot the router for WiFi to work, broadband fine, Ethernet connections fine.

Called Sky the guy in India 'I assume' had no idea what I was on about and kept going on about testing the line and Openreach. Nearly 30 minutes in and he still couldn't grasp that it was the router failing to pump out a WiFi signal unless it was rebooted. I just gave up on the call going around in circles.

Not impressed will do my best to cancel and switch back to EE ASAP!

Re: Router Issues

Chrisee — Fri, 12 Jun 2026 11:58:49 GMT

@Gincap Sky do sell a package called WiFi Max that can provide upnto 3 extender pods shich should help. See https://www.sky.com/help/articles/sky-wifi-max Sky often discount that bundle somits worth asking.

Re: Router Issues

Gincap — Fri, 12 Jun 2026 13:44:50 GMT

Appreciate that but not sure I should be paying additionally when the router itself is not functioning correctly.

I've emailed Sky phone service is now unusable since the closing of UK call centre support. Will get out of the contract and switch back to EE.

Re: Router Issues

Bob224 — Fri, 12 Jun 2026 16:24:19 GMT

A message on my tv screen since last Sunday saying that I don't have Internet connection. I have followed the instructions on my tv screen with no success. Can you please help?

Re: Router Issues

stereohaven — Fri, 12 Jun 2026 16:42:54 GMT

@Gincap wrote:
Not impressed will do my best to cancel and switch back to EE ASAP!

White Sky Max Hub by any chance?

It isn't a patch on the EE/BT kit or the FRITZ!Box/eero stuff supplied by Zen and others sadly. You can always add the WiFi Max add-on but unbelievably, whilst the hub is WiFi 6, the pods are WiFi 5... 😱

I assume the WiFi 7 Gigafast+ Hub is half decent, but only available on a CityFibre connection.

Re: Router Issues

stereohaven — Fri, 12 Jun 2026 16:44:29 GMT

@Bob224 wrote:
A message on my tv screen since last Sunday saying that I don't have Internet connection. I have followed the instructions on my tv screen with no success. Can you please help?

Hopefully a moderator will pick this up and move your request to it's own thread.

Re: Router Issues

Gincap — Fri, 12 Jun 2026 16:48:57 GMT

@stereohaven

It's either broken or useless.

The call centre which used to be one of the shining lights of Sky has been decimated under Comcast the training overseas is non existent.

Re: Router Issues

stereohaven — Fri, 12 Jun 2026 16:52:27 GMT

@Gincap wrote:
The call centre which used to be one of the shining lights of Sky has been decimated under Comcast the training overseas is non existent.

Oh I don't know, they seem very well trained at trying to sell me more stuff! 🤣

Re: Router Issues

Me134 — Fri, 12 Jun 2026 17:34:43 GMT

@stereohaven wrote:
@Gincap wrote:
Not impressed will do my best to cancel and switch back to EE ASAP!
White Sky Max Hub by any chance?

It isn't a patch on the EE/BT kit or the FRITZ!Box/eero stuff supplied by Zen and others sadly. You can always add the WiFi Max add-on but unbelievably, whilst the hub is WiFi 6, the pods are WiFi 5... 😱

I assume the WiFi 7 Gigafast+ Hub is half decent, but only available on a CityFibre connection.

I had a quick look and the Gigafast+ hub apparently is "more like a glorified WiFi 6E hub with firmly locked down firmware, frequently booting WiFi devices off the hub". Sounds familiar?