topic Re: Broadband outage in Broadband

Broadband outage

BMorina — Fri, 12 Jun 2026 10:59:31 GMT

My internet connection is not working. Tried rebooting router, still the same. It has happened several times in the last week since moving to Sky. Please help as this is not sustainable

Re: Broadband outage

GD1 — Fri, 12 Jun 2026 11:05:19 GMT

@BMorina First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: Broadband outage

BMorina — Fri, 12 Jun 2026 11:44:04 GMT

my issues is that the internet connection is lost intermittently. several times a week, it just stops for several miniutes before coming back again.

Re: Broadband outage

Chrisee — Fri, 12 Jun 2026 11:53:36 GMT

@BMorina what happens tomlights on your Sky hub when the connection is lost? This link explainsxwhat to do https://www.sky.com/help/articles/hub-lights-explained-start

Re: Broadband outage

BMorina — Wed, 17 Jun 2026 10:10:19 GMT

the light on the router remains white, but light on the wall box for LAN blinks.