https://helpforum.sky.com/t5/Broadband/Internet-and-Puck-issues/m-p/5295899#M571487 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4705829">@Rickyk</a>&nbsp;</P> <P>A poor signal in certain rooms is something that comes up on here on a regular basis so try going through this to see if it helps:</P> <P><BR /><A href="https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices" target="_blank">https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices</A></P> <P><BR />If not and if you have Wi-Fi Max on your account then Sky will loan up to 3 pods as you can read about here:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/articles/sky-wifi-max" target="_blank">https://www.sky.com/help/articles/sky-wifi-max</A></P> <P>&nbsp;</P> <P>So you can either call them on 150 from a landline phone or a mobile that has a Sky sim in it or Select "No, I still need help" at the bottom on the above link.</P> Thu, 11 Jun 2026 20:57:27 GMT caesarome 2026-06-11T20:57:27Z https://helpforum.sky.com/t5/Broadband/Internet-and-Puck-issues/m-p/5295857#M571477 <P>Hi</P><P>fir the last month or so we have been having issues with our broadband regularly dropping out and the effecting any device connected to it.&nbsp;<BR /><BR /></P><P>we are also having issues with the sky tv puck where the the whole thing regularly freezes and loses signal, , loses sound or doesn't open the apps.&nbsp;<BR /><BR /></P><P>we have not been able to fully utilise the service we are paying for&nbsp;</P> Thu, 11 Jun 2026 19:54:11 GMT https://helpforum.sky.com/t5/Broadband/Internet-and-Puck-issues/m-p/5295857#M571477 Rickyk 2026-06-11T19:54:11Z https://helpforum.sky.com/t5/Broadband/Internet-and-Puck-issues/m-p/5295899#M571487 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4705829">@Rickyk</a>&nbsp;</P> <P>A poor signal in certain rooms is something that comes up on here on a regular basis so try going through this to see if it helps:</P> <P><BR /><A href="https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices" target="_blank">https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices</A></P> <P><BR />If not and if you have Wi-Fi Max on your account then Sky will loan up to 3 pods as you can read about here:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/articles/sky-wifi-max" target="_blank">https://www.sky.com/help/articles/sky-wifi-max</A></P> <P>&nbsp;</P> <P>So you can either call them on 150 from a landline phone or a mobile that has a Sky sim in it or Select "No, I still need help" at the bottom on the above link.</P> Thu, 11 Jun 2026 20:57:27 GMT https://helpforum.sky.com/t5/Broadband/Internet-and-Puck-issues/m-p/5295899#M571487 caesarome 2026-06-11T20:57:27Z