https://helpforum.sky.com/t5/Broadband/Rachel-newman/m-p/5295698#M571427 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4705631">@Rachel1969_</a>&nbsp;</P> <P>This explains the lights on the hubs:<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P> <P><BR />As you have Sky Fibre and your ONT shows a red light then have a read of this:<BR /><A href="https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#" target="_blank">https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#</A></P> <P><BR />Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Thu, 11 Jun 2026 16:29:29 GMT caesarome 2026-06-11T16:29:29Z https://helpforum.sky.com/t5/Broadband/Rachel-newman/m-p/5295690#M571425 <P>Had new fibre fitted yesterday and WiFi not working. &nbsp;</P> Thu, 11 Jun 2026 16:19:38 GMT https://helpforum.sky.com/t5/Broadband/Rachel-newman/m-p/5295690#M571425 Rachel1969_ 2026-06-11T16:19:38Z https://helpforum.sky.com/t5/Broadband/Rachel-newman/m-p/5295698#M571427 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4705631">@Rachel1969_</a>&nbsp;</P> <P>This explains the lights on the hubs:<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P> <P><BR />As you have Sky Fibre and your ONT shows a red light then have a read of this:<BR /><A href="https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#" target="_blank">https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#</A></P> <P><BR />Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Thu, 11 Jun 2026 16:29:29 GMT https://helpforum.sky.com/t5/Broadband/Rachel-newman/m-p/5295698#M571427 caesarome 2026-06-11T16:29:29Z