topic Intermittent connection please read in Broadband

Intermittent connection please read

JW461 — Thu, 11 Jun 2026 15:09:44 GMT

We just tested it

Download 31.57

upload 29.06

speedtest for the internet which shows download/upload speed and ping.- 26 28 and 167

Note that the internet is randomly cutting out and back in so this does not capture the whole picture.

Re: Intermittent connection please read

LJB-C — Fri, 12 Jun 2026 08:27:47 GMT

Hello @JW461, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141