topic Re: Booster not working in Broadband

Booster not working

Andy1603 — Thu, 11 Jun 2026 10:08:19 GMT

I have a booster wired in in a different room to the router via Ethernet. It has no lights on, but if I unplug it and plug it in again I get flashing white light, then nothing. My connection to WiFi is incredibly poor - I should be getting full bars as sat right next to the wired booster.

Re: Booster not working

jamesn123 — Thu, 11 Jun 2026 10:15:06 GMT

@Andy1603

Which booster is it? Some boosters dont support ethernet backhaul and you would need to pair it to your main hub via WPS.

https://www.sky.com/help/articles/sky-wifi-booster-what-do-you-need-help-with

Re: Booster not working

Andy1603 — Thu, 11 Jun 2026 10:24:28 GMT

Sky Max pod booster - installed by an engineer a while ago

Re: Booster not working

Andy1603 — Thu, 11 Jun 2026 10:25:01 GMT

Should there be a light on if it's working?

Re: Booster not working

jamesn123 — Thu, 11 Jun 2026 10:28:30 GMT

@Andy1603

The light on the pod goes off when its connected and working. Its a bit counter-intuitive.

Re: Booster not working

Andy1603 — Thu, 11 Jun 2026 10:32:24 GMT

Ok - issue is my laptop is connecting to the router, not the booster. How do I change this

Re: Booster not working

Andy1603 — Thu, 11 Jun 2026 10:49:44 GMT

Sorted - solution was to change the security level (in app) from l3 to l2.

not sure of implications here, but does now work

Re: Booster not working

jamesn123 — Thu, 11 Jun 2026 10:56:47 GMT

@Andy1603

The security levels are just WPA2 vs WPA3. Switching back to WPA2 still means your network is secure as WPA2 is still considered a secure standard.