240’s wi-fi

Mike050663 — Thu, 11 Jun 2026 00:49:40 GMT

We had BT changing the outside pole and now we don't have any broadband connection or WiFi

Re: 240’s wi-fi

Me134 — Thu, 11 Jun 2026 06:31:57 GMT

@Mike050663 wrote:
We had BT changing the outside pole and now we don't have any broadband connection or WiFi

You won't have wifi without the broadband for sure. Do you have full fibre (FTTP) to the house or part fibre (FTTC, or even the old ADSL)?

If it's FTTP what lights do you have on the internal ONT box on the wall?

Have a look at the following to see if they can resolve your problem easily, you can also use the MySky app. If not you may need to call Sky.