topic Re: No connection in Broadband

No connection

Mahhek — Wed, 10 Jun 2026 23:43:32 GMT

Broadband not working. Fully connected but its got green light on and not working at all even though when I run the test on app its showing as working in good order

Re: No connection

DK12 — Wed, 10 Jun 2026 23:55:00 GMT

Same here, no wifi at all in the last half an hour though when I ran tests Sky confirms no issues and it's meant to be connected.. Hoping someone from Sky picks it up

Re: No connection

Onika — Thu, 11 Jun 2026 00:12:39 GMT

My internet stopped working 20 minutes ago, it just shows orange for the internet on the box but the checker on here says everything is fine

Re: No connection

CarrDevine — Thu, 11 Jun 2026 00:13:21 GMT

Same here!! Happened last night too

Re: No connection

Rixxx — Thu, 11 Jun 2026 00:16:28 GMT

Mines not working either. I've tried restarting but still have an amber light on my router

Re: No connection

Catcat2 — Thu, 11 Jun 2026 00:17:52 GMT

Same here. Green light on router

Re: No connection

LauraLisa — Thu, 11 Jun 2026 00:19:28 GMT

Me too! Mine just cut out about 5 minutes ago! 2 green lights and 2 orange lights!

Re: No connection

Bev75 — Thu, 11 Jun 2026 00:24:47 GMT

Same problem here, middle light fixed on orange, left and right lights are green. No WiFi in LS25 area. As others have said it did the same last night/morning at the same time. Really doesn't help when I'm studying for a degree and the internet is not reliable.

Re: No connection

Mesha — Thu, 11 Jun 2026 00:25:05 GMT

It's extremely annoying when this happens because every single time there's an issue, the signal checker reports no faults... mind blowing.

Re: No connection

SamBlack777 — Thu, 11 Jun 2026 00:50:36 GMT

Same here in Norfolk. Run checks and Sky say its all working but its not! 2 green lights and two amber. No internet and no tv as im on Sky glass.

Re: No connection

DM90 — Thu, 11 Jun 2026 01:01:38 GMT

Same here in S.Yorks. Signal went down around 1am and has been for an hour, hub shows amber light, restarted multiple times, zero fixes. Checker states all services running, however this happens multiple nights per week lately.

Re: No connection

Dmac39 — Thu, 11 Jun 2026 01:23:08 GMT

Same problem here In Scotland, 2 green and an amber, but says nothing is wrong on service checker

Re: No connection

Emily19977 — Thu, 11 Jun 2026 01:27:52 GMT

Connection went down here in South Wales about 15 minutes ago. Middle and right light are fixed on orange.

Re: No connection

Spinx4 — Thu, 11 Jun 2026 01:47:25 GMT

Same here in Scotland about 5 mins ago. Checker says all fine

Re: No connection

Emily19977 — Thu, 11 Jun 2026 01:58:07 GMT

Started working again for about 10 minutes but it's gone again. This is really frustrating when I'm trying to work.

Re: No connection

Moogs — Thu, 11 Jun 2026 02:18:35 GMT

This **bleep**es me off, happens all the time

Re: No connection

Daniel0210 — Thu, 11 Jun 2026 02:48:43 GMT

All,

When there are any broadband issues between midnight and 7am it could be essential overnight maintenance taking place. It is carried out at those times to minimise disruption and there is no advance warning provided..

See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#M1014

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.

Re: No connection

NickDK — Thu, 11 Jun 2026 03:05:52 GMT

Same in Ilkley. Down around 3am for 30mins, came back on again and just went down again.

Re: No connection

NickDK — Thu, 11 Jun 2026 03:07:52 GMT

Is there a way to check if your area is having maintenance? The Team Sky twitter account would always post the postcode but they don't anymore and service checker never tells us anything.

Re: No connection

Me134 — Thu, 11 Jun 2026 05:53:38 GMT

@NickDK wrote:
Is there a way to check if your area is having maintenance? The Team Sky twitter account would always post the postcode but they don't anymore and service checker never tells us anything.

The service checker can be an hour behindwhat's happening locally and at your exchange (couldn't tell you why that is though), so although it is a useful tool, the lights on the ONT and router are more useful initially when there's maintenance or an issue.