topic hub wont connect in Broadband

hub wont connect

lukasf — Wed, 10 Jun 2026 18:29:15 GMT

my sky hub wont connect to the internet nothing is going on localy everything is in green but my hub just keep slowly lights in green ???

Re: hub wont connect

GD1 — Wed, 10 Jun 2026 18:30:19 GMT

@lukasf First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: hub wont connect

lukasf — Wed, 10 Jun 2026 18:35:19 GMT

no outage at all it just says my hub wont connect to the internet

Re: hub wont connect

caesarome — Wed, 10 Jun 2026 18:35:58 GMT

@GD1 wrote:

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

Re: hub wont connect

lukasf — Wed, 10 Jun 2026 18:39:18 GMT

hub wont connect it says it cannot find it it isnt even responding

Re: hub wont connect

caesarome — Wed, 10 Jun 2026 18:57:55 GMT

If the test you ran hasn't found a fault and all the lights are lit as usual then try a reboot of it at the mains.

Re: hub wont connect

lukasf — Thu, 11 Jun 2026 14:39:19 GMT

How do I do a hard reset ? By switching it of the mains ??