topic Re: Sky max hub - Wrong cable in Broadband

Sky max hub - Wrong cable

Alyssa2 — Wed, 10 Jun 2026 17:42:31 GMT

Our sky max hub WiFi was activated today. We need the white ended lan to purple ended cable but have been given a LAN to LAN (both white ends) and so cannot plug into our sky max box. I've looked for a contact for Sky everywhere and cannot find one and have also tried the chat bot but not helped. Any suggestions?

Re: Sky max hub - Wrong cable

MightyQuinn — Wed, 10 Jun 2026 18:19:08 GMT

Hi @Alyssa2 Just checking that you know that the colours are not important, it is the type of plug that is. If you are plugging in your Sky Q TV box into the Router then you need an Ethernet patch lead, RJ45 to RJ45.

Re: Sky max hub - Wrong cable

Me134 — Wed, 10 Jun 2026 18:20:44 GMT

@Alyssa2 wrote:
Hi
Our sky max hub WiFi was activated today. We need the white ended lan to purple ended cable but have been given a LAN to LAN (both white ends) and so cannot plug into our sky max box. I've looked for a contact for Sky everywhere and cannot find one and have also tried the chat bot but not helped. Any suggestions?

Is this to an ONT box for full fibre as that just needs a lan or ethernet cable, the colour doesn't matter.