Broadband disconnecting

Deirdre14 — Wed, 10 Jun 2026 17:58:19 GMT

My broadbanding is dropping across all devices but no impact to sky on tv, is there anything i can do to fix it.

Re: Broadband disconnecting

Me134 — Wed, 10 Jun 2026 18:26:56 GMT

@Deirdre14 wrote:
My broadbanding is dropping across all devices but no impact to sky on tv, is there anything i can do to fix it.

That sounds like a WiFi issue? Is the Sky box wired to the router?

Have a look at the following to see if they can resolve your problem easily. If not you may need to consider either the Sky WiFi Max add-on package or perhaps purchasing a 3rd party mesh system (which remains yours regardless of ISP used).

https://www.sky.com/servicechecker
https://www.sky.com/help/articles/broadband-diagnostic-start (do run all tests)
https://www.sky.com/help/articles/broadband-speeds-explained
https://www.sky.com/help/articles/broadband-tips-when-working-from-home

https://www.sky.com/broadband/wifi-max