Intermittent broadband failure

Anthony_Pogrund — Wed, 10 Jun 2026 12:17:57 GMT

Intermittent broadband outage, every couple of weeks, more recently on June 8th at 06.50 and 09.00. Today 10th June at 10.00 and 11.50, not centred on house equipment, but must be local transmitter outage. Becoming a bigger issue, if you cannot fix this, I need another supplier so request release from my contract. Thanks

Re: Intermittent broadband failure

caesarome — Wed, 10 Jun 2026 12:25:09 GMT

@Anthony_Pogrund

This is a community where customers help each other so you are not talking to Sky. If there is an issue then moving to another supplier who also uses the openreach network might not see the issue fixed.

The first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:
https://www.sky.com/servicechecker

If nothing shows then try this line test:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

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Intermittent broadband failure

Re: Intermittent broadband failure