Incorrect Password - despite being previously connected

Susna — Wed, 10 Jun 2026 08:54:40 GMT

My Sky Q box is saying I cannot connect to the Network as the password is incorrect, despite it being previously connected. I have gone through all the steps, more than once, and the Box still won't accept the password. The TV is a smart TV and is connected to the broadband, so there is no problem there. All other devices are connected via broadband, all on the same password. I just cannot access my Sky package via the internet - all I have is the Sky Satalite bit. I have had the Box for just over 5 years - do I need a new box please? I do not have a RESET option either on the Menu screen and there is no System Management option either. Thank you .

Re: Incorrect Password - despite being previously connected

Chrisee — Wed, 10 Jun 2026 09:01:12 GMT

@Susna why not use the WPS option to reconnect the Q box? Press and hold innthe wps button on the Q box for a few seconds until the led starts flashing then go to your Sky hub and do the same they should connect in under a minute.

topic Re: Incorrect Password - despite being previously connected in Broadband

Incorrect Password - despite being previously connected

Re: Incorrect Password - despite being previously connected