WiFi issues

Shandy0234 — Wed, 10 Jun 2026 05:20:45 GMT

Hi,

we have recently changed to Sky broadband max. Since changing, our devices take much longer to open websites. This is strange as the upload and download speeds are much faster than before. Could this be a security setting?

Also, can I request an additional WiFi extender to boost the signal in the rear part of my house?

thank you.

Re: WiFi issues

Me134 — Wed, 10 Jun 2026 06:00:56 GMT

@Shandy0234 wrote:
Hi,
we have recently changed to Sky broadband max. Since changing, our devices take much longer to open websites. This is strange as the upload and download speeds are much faster than before. Could this be a security setting?
Also, can I request an additional WiFi extender to boost the signal in the rear part of my house?
thank you.

We're only other customers here, like yourself.

Start perhaps by disabling Sky broadband Shield https://www.sky.com/myaccount/bb-and-talk/broadband-shield

The Sky WiFi Max add-on package is a paid for add-on. Try the Sky diagnostic first via the MySky app and check all options or on the website.

https://www.sky.com/servicechecker
https://www.sky.com/help/articles/broadband-diagnostic-start

https://www.sky.com/broadband/wifi-max

topic Re: WiFi issues in Broadband

WiFi issues

Re: WiFi issues