topic Poor internet connection in Broadband

Poor internet connection

ChrisK687 — Tue, 09 Jun 2026 17:37:02 GMT

We have a poor internet connection for the past couple of days.
The router seems ok, restarted device multiple times but the speed ain't improving.

Re: Poor internet connection

caesarome — Tue, 09 Jun 2026 18:52:36 GMT

@ChrisK687

A poor signal in certain rooms is something that comes up on here on a regular basis so try going through this to see if it helps:

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices

If not and if you have Wi-Fi Max on your account then Sky will loan up to 3 pods as you can read about here:

https://www.sky.com/help/articles/sky-wifi-max

So you can either call them on 150 from a landline phone or a mobile that has a Sky sim in it or Select "No, I still need help" at the bottom on the above link.

Re: Poor internet connection

Faylucy — Tue, 09 Jun 2026 20:07:59 GMT

That's the same issue we're having too but have switched to Sky recently and wondered if that's why. How long have you been with them?

Re: Poor internet connection

ChrisK687 — Wed, 10 Jun 2026 07:26:28 GMT

Close to 2 years now.